Return, Refund & Cancellation Policy

We have a strict 2-Day Return Policy, which means you have exactly 2 days (48 hours) from the date of delivery to register a return or exchange request only if the product is missing in the parcel or incase you receive a damaged product. The return window will automatically close after this period.

To initiate a return, please email us at support@flamencojewels.com within 2 days of delivery with your Order ID and the reason for return.

Key Policy Fundamentals

• No Cash Refunds: We do not issue cash refunds under any circumstances.

• Gift Card Validity: Issued gift cards are valid for 3 months from the date of issuance.

• Sale & Promotional Items: Store credits and gift cards cannot be redeemed on sale items. Products purchased during promotional offers, contests, clearance sales, or milestone/birthday sales are strictly non-returnable and non-replaceable (unless received damaged).

• Order-Level Processing: Returns and exchanges are processed at the order level, not on an individual product-by-product basis.

• Combos & Gift Boxes: Individual items included within a combo pack or gift box cannot be singlehandedly replaced or returned.

Mandatory Unboxing Video Guidelines

To protect against fraudulent claims, a complete, unedited unboxing video is mandatory for any lost product or damage claim. If the video is not shared according to the rules below, we will not be able to cater to your request.

• 360-Degree View: The video must begin with a clear 360-degree view of the unopened, original parcel showing that the packaging, labels, and tags are intact.

• No Edits or Cuts: The video must be a single, continuous shot without any cuts, pauses, or post-production edits.

• Clarity: The video must clearly highlight and zoom in on any damaged, defective, or missing parts of the jewellery.

• Tampering: Any visible signs of packet tampering or insufficient video evidence will result in your claim being rejected. The brand reserves the right to make the final decision.

1. Damage & Missing Products

We follow a rigorous 2-layer quality checking process to ensure your items leave our facility in perfect condition. However, if your item arrives damaged:

• Report the damage via email within 2 days of delivery with the mandatory unboxing video.

• If you purchased multiple items, only the specific damaged product will be accepted for return.

• Once the product is received back at our facility and verified, that similar amount will be returned to you through any payment channel within 7 days  and once received you need to give the confirmation to the specific account manager assigned to you.

• If you have ordered an incorrect size, you may request an exchange for the same variant item in the correct size, subject to stock availability. You need to bear the shipping charges Rs100 for reverse shipping.

3. "Dislike" Returns Not accepted

If you simply dislike a product and wish to return it:

• Submit your email request within 1 day of delivery.

• The product must be completely unused, unaltered, and in pristine condition.

• Reverse Shipping Fee: A reverse pickup charge of ₹100 will be borne by the customer. Your account manager will help you through the steps to make that payment.

• Exchange option is available if you dislike the product only after the product safely reaches our facility and passes quality checks. If the item shows signs of use, the exchange will be rejected and the item will not be returned

Reverse Pickup Logistics

• Availability: Once your return request is approved, please ensure you are available for the reverse pickup and answer calls from our delivery partner. Missing the pickup or ignoring logistics calls may result in the courier cancelling the request. Re-initiating the pickup will delay your overall timeline.

• Serviceable Pincodes: While most Indian pincodes support both forward and reverse shipping, rare exceptions exist. If your pincode is not reverse-serviceable by our partners, we will request you to self-ship the product back to us using an alternate courier service.

Non-Replaceable Scenarios

Products will not be accepted for return or replacement under the following conditions:

• Damage caused by regular wear and tear.

• Breakage, snaps, or cracks due to consumer mishandling.

• Loss of stones, crystals, or beads post-delivery.

• Any third-party alterations, repairs, or resizing.

Cancellation Policy

Considering our fast operational and dispatch timelines, we do not accept order cancellations. We kindly request our customers to avoid impulsive ordering. Please review your cart carefully before finalizing your payment.